Performance is name, philosophy of worker-friendly
software firm
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Performance Software Corp.
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Jane Larson
The Arizona Republic
Oct. 23, 2003 12:00 AM
The company founder
takes his entire staff and their families on a yearly
holiday to ski in Flagstaff or tour Kartchner Caverns.
Senior engineers receive a monthlong summer sabbatical.
The company pays above its industry average.
No, the dot-com days are not back. At Performance
Software Corp., founder and Chief Executive Officer
Tim Bigelow thinks putting his employees first is
the best way to get sophisticated software projects
delivered on time and on budget to big customers like
Honeywell International and Motorola Inc.
Performance is the mission as well as the name.
"We're going to make software development projects
perform," he said.
And the philosophy seems to be working.
Performance Software ranked No. 88 on this year's
Inc. 500 list of the fastest-growing private
companies in the United States, with revenue growth
of 1,625 percent from 1998 to 2002. It was the company's
first appearance on the prestigious list.
Starting his own company was a goal 11 years in the
making, Bigelow said, from his undergraduate and business
school days through his three years at a start-up
in his native Minnesota. That's where he noticed the
inefficiencies of large software-development contracts.
"I just knew there had to be a better way," he said.
"And I saw how the industry was changing. It wasn't
allowable anymore to run over budget and over schedule."
He left Minnesota for Arizona's bigger software industry
and started Performance. The company's first project
was working on communications software for a large
avionics company.
Then, as now, Performance will take a piece of a large
software development project and partner with the
larger company's developers to get it done. It specializes
in "mission-critical," heavily tested software that
must work, as opposed to simpler code designed for
non-critical uses on personal computers.
It delivers projects on time by keeping close track
of how they're going and what any problems are, Bigelow
said.
It completes projects on budget by accurately estimating
how many hours they will take, Chief Technology Officer
Jamie Breese said.
The firm also is working on programming tools and
other techniques that will help it stay efficient
and keep its costs competitive with those of software
houses in India and other offshore locations, Bigelow
and Breese said.
Hiring is rigorous, Bigelow said. The company looks
for employees who are not just in the top 10 percent
technically but who also are good at teamwork and
customer service. It's an unusual combination that
limited the company's growth early on, he acknowledges.
Performance expects to hire more software engineers
in the next year as demand for its services grows.
The company is targeting 90 prospective client companies
from Boston to Los Angeles in the hope of generating
30 percent revenue growth next year.
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